1m 22s
Transcript
N
00:00
Hi, this is Ava from Northwind. How can I help you today?S
00:04
Hey Ava — I'd like to learn more about your voice agents for our support team.N
00:09
Absolutely. Can you tell me a bit about your current call volume and the channels you support?S
00:14
We do about 12,000 inbound calls a month, mostly tier-1 issues. We're on Zendesk today.N
00:22
Got it. Most teams of that size see a 60–70% deflection on tier-1 within the first month with us. Want me to walk you through a 20-minute demo this week?S
00:31
Yes — Thursday afternoon would work.N
00:34
Perfect. I'll send a Calendly invite to confirm your timezone. Any specific use cases you'd like us to focus on?S
00:41
Order status and password resets are the top two.N
00:46
Great. I'll prepare a tailored demo around those. Talk Thursday!Sentiment over time
AI summary
Inbound discovery call. Qualified for tier-1 support automation; 12k monthly volume on Zendesk. Demo booked for Thursday afternoon focused on order-status and password-reset flows. Sentiment positive.
Topics
Discovery
Pricing
Integrations
Demo scheduling
Keywords
voice agents
support
tier-1
Zendesk
deflection
demo
Thursday
Calendly
order status
password reset
Action items
- →Send Calendly invite
- →Prepare Zendesk integration deck
- →Loop in solutions engineer
- →Update Acme deal stage to Demo Booked
Metadata
AgentNova
ChannelTwilio inbound
Latency p50312 ms
Modelgemini-3-flash
TTSopenai · coral