The VOXOS journal
Playbooks for AI voice agents.
Field notes from sales floors, contact centers, and the engineers building VOXOS.
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Sales
The Cold Outbound Playbook for AI Voice Agents
How to design outbound campaigns that book demos instead of getting hung up on — opener, objection handling, and warm-handoff timing.
Apr 28, 2026 · 7 min read
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Industry
How One Retailer Recovered $1.2M From Missed Calls in 90 Days
Coral Retail had a 22% missed-call rate. Here's the exact rollout that turned every missed call into an AI-handled conversation.
Apr 14, 2026 · 6 min read
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Product
The Architecture Behind Sub-300ms Voice Latency
A look under the hood: streaming STT, speculative LLM decoding, and chunked TTS — and why naïve implementations sit at 1.5s.
Apr 2, 2026 · 11 min read
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Compliance
Consent, Recording Disclosures, and TCPA — A Plain-English Primer
What you actually need to capture, store, and prove for AI voice calls in the US, EU, and Canada — without a 30-page legal memo.
Mar 19, 2026 · 8 min read
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Operations
CRM Write-Back: Five Patterns That Don't Break Your Pipeline Hygiene
AI agents create call records, contacts, opportunities, and tasks. Here's how to map them so RevOps doesn't hate you.
Mar 5, 2026 · 7 min read
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Support
The Live Floor: Listen, Whisper, Barge — and When to Use Each
How modern call centers use AI live-monitoring affordances without freaking out their agents (or callers).
Feb 22, 2026 · 5 min read
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Product
Garbage In, Garbage Out: Building a Knowledge Base Your Voice Agent Won't Hallucinate From
The chunking strategy, freshness policy, and source-of-truth rules that separate trustworthy AI agents from confidently-wrong ones.
Feb 8, 2026 · 8 min read
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Sales
Designing an Outbound Campaign That Lifts Connect Rate by 40%
Time-of-day, local-presence numbers, voicemail drops, retry cadence — the operational decisions most teams get wrong.
Jan 25, 2026 · 6 min read
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Operations
From 14-Day Pilot to Production: The Rollout Plan We Wish Every Customer Used
A week-by-week template covering scope, success metrics, change management, and the conversations to have with your contact center floor.
Jan 11, 2026 · 7 min read
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Industry
Healthcare Voice AI: What HIPAA Actually Requires (and What It Doesn't)
Where the line is between front-desk automation and PHI, and how to architect agents that stay on the right side of it.
Dec 18, 2025 · 9 min read
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Product
12 Voice UX Principles That Make AI Agents Feel Human
Backchanneling, turn-taking, disfluencies, and the tiny prosody decisions that move CSAT from 3.8 to 4.6.
Dec 4, 2025 · 6 min read